Telford & Wrekin Council has launched a hotline to help people who are homeless, rough sleeping or at risk of becoming homeless. Housing Hotline 01952 381925
This follows the success of providing an offer of accommodation to all those rough sleeping or threatened with becoming homeless during the coronavirus pandemic and is part of the Council’s commitment to work, with partners and local communities, to ensure all residents of the borough have access to suitable, affordable accommodation.
Its Housing Hotline 01952 381925 is available for anyone who is in need of help or advice. The hotline is also available for people to support the homeless by reporting an issue.
A call to the hotline about a rough sleeper will result in a visit to the reported location by an outreach worker who will check on their welfare and offer help to house them immediately and in the longer term.
Anyone who is homeless and calls the hotline will be given their own housing officer as a single point of contact. The housing officer will support them finding accommodation and also help with finding training and work.
Anyone who is at risk of becoming homeless is also encouraged to call the hotline. The Council’s Housing Solutions Team will work with them to develop a personalised housing plan with the caller and set actions that need to be taken.
Councillor David Wright, Telford & Wrekin Council’s Cabinet Member for Housing, said: “Eradicating rough sleeping and homelessness is a key priority for Telford & Wrekin Council.
“Launching this hotline is an important part of making sure that everybody has a roof over their head. During the coronavirus pandemic lockdown, a COVID taskforce was set up with our partners Maninplace; [email protected] and Stay Telford.
“The taskforce meets daily to look at all cases of people known to be rough sleeping. During the lockdown, we were able to use hotels and B&Bs that were not open to the general public. The challenge is to make sure people don’t return to the streets as the lockdown restrictions are eased and ultimately lifted.
Councillor Paul Watling, Telford & Wrekin Council’s Cabinet Member for Cooperative Communities, Engagement and Partnerships said: “It is important to support people who are homeless and rough sleeping by reporting it to us.
“Together with our partners, we will offer them emergency accommodation and work with them on finding longer term housing.
“Some people end up homeless in complex circumstances. We will help them through those complexities to help to keep them in homes and in tenancies.
“If you see someone rough sleeping, please call the number - 01952 381925. We’re here to help.
“If you are at risk of losing your home, please contact us early – so we can support you and sustain your tenancy – we will talk to landlords and make sure you are fairly treated.”
Councillor David Wright added: “The launch of this enhanced hotline is also part of our five year draft Housing Strategy which we are currently consulting on. One of the strategy’s objectives is to provide homes to help our most vulnerable residents.
“We want to make sure we provide a warm safe and suitable home for all residents across the borough, working with partners and residents themselves.
“We want to ensure there is no return to rough sleeping.”
Further housing information and advice from Telford & Wrekin Council can be found here: www.telford.gov.uk/housing
For more information on Telford & Wrekin Council’s draft Housing Strategy and to take part in the consultation, visit: www.telford.gov.uk/futureofhousing
Citizens Advice Telford and the Wrekin has announced today that it is taking the first steps towards offering face-to-face help for people who cannot access services in any other way. From Monday people who are in an emergency situation can get help safely whilst preserving social distancing. The charity can be contacted by phone on 0300 330 1165 or 01952 567193 or 567173 or by email on [email protected]
In line with other services, local charity Citizens Advice Telford and the Wrekin will continue to do most of its work online, by email and via the telephone. When lock-down started the charity quickly put more phonelines in place and an email service, staffed by dedicated volunteers and advice staff working from home. Knowing not everyone can access information and advice via a computer or phone, people with emergencies will be able to get more help from Monday 22nd June.
Citizens Advice Telford & the Wrekin’s CEO Caro Hart explained, “We know that not everyone can access help using technology and so from Monday people in an emergency can contact us, or get help from someone else to contact us, to make an appointment to come in to our offices at Tan Bank in Wellington. We can then put them in front of a computer and a phone so that they can talk to one of our advisers about their problem. In an emergency situation we can also help people needing a food parcel or other practical support. At present we don’t know when we will be returning to a drop-in service at Tan Bank or our community outreach services, but we will be putting regular updates on our website www.citizensadvicetelfordandthewrekin.org.uk. People can ring us on 0300 330 1165 or local numbers 01952 567193 or 567173. They can also contact us by email on [email protected] or by writing to us at 40 Tan Bank, Wellington TF1 1HW”
The organisation has full safety arrangements in place; with social distancing, hand sanitising facilities and regular cleaning to keep both staff and clients safe.
The charity is anticipating a “tsunami” of problems when lock-down ends as people need to resume payments after payment holidays, or lose their jobs as businesses go under. The biggest areas of work are debts and benefits and they have specialist advisers who can help with these problems. The service is free, confidential, impartial and independent.
great dawley town council
In and around Great Dawley